EPISODE 360 • MAY 2, 2024 • 1H 0M
Eggs 360: The Power of Emotional Connections with Customers with Jason Friedman
Jason Friedman, founder and CEO at CX formula, shares his journey from working in theater to applying theatrical principles to business. He emphasizes the importance of intentionality and focusing on the customer experience. By reverse engineering the desired customer reaction and scripting the ideal customer journey, businesses can create powerful and authentic experiences.…
